On bullion products the price of goods are linked to underlying metal prices or financial markets and all sales are final, there are no refunds or exchanges. There is no statutory right to return or cancel an order once placed under the Financial Services (Distance Marketing) Regulations 2004 or Consumer Contracts Regulations 2013.
However, for non-bullion items, should you be unhappy with your purchase or it is in any way not as described we will accept refunds within 14 days of you receiving your item(s). If uncertain about a purchase, we encourage our clients to ask any questions beforehand so as to minimise the time our valuable coins spend in transit.